Strategy & Value
Four essential components for achieving the goal:
1. Focus on Innovative Customer Solutions
Our business is built on innovation. We can improve our service to customers by providing them with better equipment or a packaged solution that includes the provision of services and related activities since we understand their businesses and the productivity difficulties they encounter. Understanding and addressing these productivity challenges enable us to strengthen customer loyalty and increase both our sales to customers and the returns we earn on those sales.
2. Increase our Presence in Strategic Market Globally
We build leadership positions in attractive niche markets where we believe there are opportunities for technology-led productivity enhancement. These markets currently include segments within the healthcare, cleaning, energy, basic materials and technology sectors, but we also review and actively pursue opportunities in new markets.
3. Expand Business Globally
In response to a customer base that is extending its international operations and becoming increasingly sophisticated we seek to expand our business globally, with particular emphasis on markets such as Middle East, Africa and Far East.
4. Accelerate Operational Excellence
We strive for continuous improvement in all aspects of our business operations, both to enhance customer experience and to generate efficiency and productivity gains. We do this through a range of actions, including improvements in delivery performance, service responsiveness and speed-to- market of innovations, process efficiencies and enhancements to supply chain management by outsourcing non-critical activities. In addition, we seek to improve performance and profitability by driving synergistic opportunities within and between our operating businesses and across the Group as a whole.
Our core beliefs and the meaning they hold for us support how we work, direct our decision-making, and sculpt our culture. Here are our core principles:
1) Absolute integrity
- • Always acting with honesty and transparency in all that we do
- • Doing the right thing even if it means losing business
- • Keeping our promises and commitments
- • Treating our people and business partners with fairness and respect
- • Creating an entrepreneurial culture where people can take initiative and succeed
- • Challenging our people to grow and reach their highest potential individually and collectively
- • Trusting our people to take personal ownership and accountability and learn from their experiences
3) Customer Focus
- • Partnering with our customers to enhance their productivity and performance
- • Listening to customer challenges and actively anticipating their future requirements
- • Delivering on our commitments to meet customer needs
4) Restless innovation
- • Continuously improving products, services and business processes
- • Constantly ﬁnding ways to enhance personal, customer and product performance to create maximum value
- • Challenging the status quo
5) High performance
- • Delivering strong and sustainable value for our shareholders
- • Performing to the highest standards against the commitments we make internally to one another and externally to our customers
- • Developing resilient businesses that are best in class
- • Acting with urgency without compromising quality, safety, the environment and our integrity